Operate

Every well-run organization can benefit from 'occasional, to cover vacations, key employees on leave, or large projects.

Integra provides the short-term support you need for your organization, from our junior technicians to the CIO.

Integra Enhanced Support Centre services can benefit almost every organization facing increasing budgets and staffing pressures.

We provide Remote Network Management and support for desktop and notebook users at a fraction of the cost of providing these services in-house.

Choose from the following options to build a customized service package that suits your needs:

• Asset Management provides the physical location of each PC or server, the hardware components, and the software that is installed - this makes planning much easier.
• Software Licensing Management identifies the quantity and users of licenses you own.
• Dynamic Mapping provides a view to your network health. Your problem reports are logged and documented through to resolution.
• Track problems from identification to resolution, this provides improved response times and management reports.
• Automated software upgrades that can be initiated centrally (pushed to each target device) or can be pulled down by the user on an as-needed basis. This saves time for your staff and keeps your users current and productive.
• Remote control of one or more PCs by the system administrator, which drastically reduces the need to dispatch a technician and provides equality of service for your remote users.
• Real time virus protection. Network wide management means everyone is protected against the latest attacks.
• Intrusion detection provides monitoring of intruders originating from outside or inside your network.

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